Shipping Policy – Nexivue
At Nexivue, we are dedicated to delivering your orders quickly, reliably, and transparently. This Shipping Policy outlines important information regarding order processing, estimated delivery times, tracking, customs, and more to help ensure a smooth shopping experience.
Order Processing & Tracking
All orders are processed within 2–5 business days. During this time, we prepare and package your items, verify order details, and confirm shipping.
During high-volume periods such as sales or holidays, processing time may take slightly longer.
Once your order has been shipped, a tracking number will be emailed to you.
If you don’t receive a tracking email within 5 business days, please contact us at [email protected]
Shipping Origin
All orders are shipped from our main warehouse located at:
📦 Warehouse Address
Area B, Hengjing Village, Zeguo Town
Wenling City, Taizhou City, Zhejiang Province
China
We partner with trusted logistics providers such as YunExpress, USPS, YDH, and others based on your destination and delivery efficiency.
Estimated Delivery Times
| Region | Processing Time | Delivery Time | Total Timeframe |
|---|---|---|---|
| North America (excluding Mexico) | 3–5 business days | 7–15 business days | 10–20 business days |
| Europe & United Kingdom | 3–5 business days | 5–7 business days | 7–15 business days |
| Australia, New Zealand, Others | 3–5 business days | 10–20 business days | 13–25 business days |
Shipping Restrictions
Currently, we do not ship to the following regions:
-
South Asia (excluding India)
-
Western Asia
-
Africa
-
Countries under Singapore Designated Entities or Sanctions Lists
Risk-Free Shipping Guarantee
If your order does not arrive within 60 days from the shipping date, we will issue a full refund for the undelivered items.
To report a missing package:
-
Contact our support at [email protected]
-
We will investigate within 3–5 business days
-
If the issue is verified, you’ll receive either a replacement or a full refund
Customs, Duties & Taxes
All prices on our website are shown in USD and do not include any import duties, taxes, or customs fees.
These charges, if applicable, are the customer’s responsibility and may be collected at the time of delivery.
Nexivue is not liable for any delays or additional fees caused by customs clearance.
Please check with your local customs office before placing your order.
Incorrect Shipping Address
Please double-check your shipping information at checkout.
We cannot guarantee address changes once your order is confirmed due to rapid processing.
Nexivue is not responsible for packages lost due to:
-
Incorrect or incomplete addresses
-
Repeated failed delivery attempts
-
Refused shipments
If a package is returned to us under these circumstances, we reserve the right to forfeit the shipment without refund.
Contact Us
For any questions related to shipping or tracking, contact us at:
📧 Email: [email protected]
🏢 Company Name: Nexivue Pte. Ltd.
📍 Office Address: 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051
