FAQs

Do your products include a warranty?
Yes. All of our home appliances are backed by a manufacturer’s warranty, typically ranging from 6 to 12 months. Warranty terms vary by product and are clearly stated on each product page.

What is your return policy for defective or damaged items?
We accept returns for items that are faulty or arrive damaged. Please notify our support team within 7 days of delivery, including clear photos and your order number, to initiate a return or exchange.

Do you offer wholesale pricing for bulk orders?
Yes. If you’re purchasing in bulk for commercial or resale purposes, please contact us directly to discuss tailored pricing and partnership opportunities.

Are all items available for immediate shipment?
Most products are in stock and ready to ship. Pre-order items or out-of-stock products will be clearly marked, along with estimated restock dates.

How are shipping fees calculated?
Shipping costs are calculated automatically at checkout based on your location, product weight, and selected delivery method.

What is the estimated delivery time?
Standard delivery typically takes 15–25 business days. During peak seasons or holidays, slight delays may occur.

Is installation service provided for large appliances?
While most items include easy-to-follow setup instructions, we currently do not offer in-home installation. However, we are happy to provide guidance if needed.

Are your products certified for quality and safety?
Yes. All our appliances are sourced from reputable manufacturers and comply with local and international safety and performance standards.

Can I track my order after it’s shipped?
Yes. A shipping confirmation and tracking link will be emailed to you as soon as your order has been dispatched.

What should I do if I entered the wrong shipping address?
Please contact us immediately. If your order hasn’t shipped yet, we’ll do our best to update the address. Once shipped, we cannot guarantee redirection.