Payment, Returns, Refunds & Order Cancellation Policy – Nexivue
Effective Date: May 23, 2025
Last Updated: May 28, 2025
At Nexivue, we are committed to delivering a reliable, secure, and seamless shopping experience. This policy outlines key information regarding payment methods, returns, refunds, and order cancellations when purchasing from our website.
1. Payment Methods
We offer secure and flexible payment options:
Credit & Debit Cards: VISA, MasterCard
PayPal: Fast and secure for domestic and international orders
All payments are processed using encrypted SSL technology and comply with PCI DSS standards to protect your information.
2. Returns Policy
Returns are only accepted under the following circumstances:
You received the wrong item
The item was damaged due to our packaging or shipping error
To be eligible for a return:
The item must be unused, unworn, unwashed, and in original condition
It must be returned in its original packaging
Proof of purchase (e.g., order confirmation email) is required
Please contact us at [email protected] to initiate a return and receive instructions.
Customers are responsible for return shipping costs, unless the error was ours.
Returns are not accepted for:
Change of mind or sizing issues
Items showing signs of wear
Sale or promotional items unless defective
3. Refund Policy
Refunds are valid within 3 calendar days from the delivery date (based on tracking).
After 3 days, refunds are no longer eligible.
Refund Process:
We will notify you once we receive and inspect the return
If approved, your refund will be issued to the original payment method within 3–5 business days
If you haven’t received your refund:
Recheck your bank or PayPal account
Contact your card provider or bank
If unresolved, email us at [email protected]
4. Order Cancellation Policy
You may cancel your order within 24 hours of placing it by emailing [email protected].
Cancellation Terms:
A 1.5% processing fee will be deducted
A full refund is issued if a new order is placed immediately
After 24 hours, cancellation may not be possible if the order is already in fulfillment
5. Exchanges
We do not offer direct exchanges. Please return the eligible item and place a new order.
6. Damaged, Defective, or Missing Items
If your item is damaged, defective, or incomplete, contact us within 48 hours of delivery at [email protected], with:
Your order number
Clear photos of the issue
We will offer a replacement or refund accordingly.
7. Non-Returnable / Non-Refundable Items
Items purchased during clearance or sale events
Items damaged by improper care or misuse
Gift cards or digital products
8. Contact Us
For assistance with payment, returns, or refunds:
📧 Email: [email protected]
🏢 Company: Nexivue Pte. Ltd
📍 Address: 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051
